REFUND POLICY

Thank you for choosing kelsyhomeautomation.com. Since our products and services primarily involve smart home devices, system design, and installation services, please carefully read the following return and exchange policy before purchasing. This policy applies to products and devices purchased through this website or project contracts.

I. Scope of Returns and Exchanges
We accept returns and exchanges for eligible products, provided the following conditions are met:
Return and exchange requests must be submitted within 14 days of receiving the product.

The product must be uninstalled, unused, and undamaged.

The product must retain its original packaging, accessories, and instruction manual.

Valid order information or proof of purchase must be provided.

Unauthorized returns may not be accepted.

II. Non-Returnable/Non-Returnable Items
The following items are generally not eligible for return or refund:
Specially ordered smart home devices
Installed or used products
Damage to equipment caused by improper customer operation
Orders exceeding the return request period
Completed design or installation services
Because many smart home devices are customized for specific projects, some products may be considered final sales and are not eligible for return or exchange.

III. Refund Policy

Once your return request is approved:

The refund will be returned to the original payment method.

Refund processing typically takes 5-10 business days.

Original shipping costs (if any) are usually non-refundable.

If product damage or missing accessories are found during return inspection, we may deduct the corresponding fees.

IV. Replacement Policy

We can arrange a replacement for you if the product you receive has the following issues:

Product damaged during shipping

Received the wrong product

Product has a manufacturing defect

Please contact us within 48 hours of receiving the product and provide photos or relevant proof.

V. Return Shipping Costs

Once your return request is approved, we will provide return instructions.

Returns due to product quality issues: Shipping costs are usually borne by us.

Returns due to customer reasons: Return shipping costs are usually borne by the customer.

We recommend using a trackable shipping method for returns.

VI. Project Service Description

For projects that include smart home design, installation, or system integration services:

Service fees are usually non-refundable.

Completed work or installations do not qualify for return.

If adjustments to the system or equipment are required, we can provide upgrades or replacements.

Ⅶ.How to Apply for a Return/Exchange

To apply for a return/exchange, please contact us and provide the following information:
Order Number
Product Name
Problem Description
Product Photo
Our customer service team will respond to your application within 1-2 business days.

Ⅷ. Contact Us

If you have any questions about our return/exchange policy, please contact us:
Company Name: Kelsy Home Automation LLC
Company Address: 1135 Challedon Rd, Great Falls, VA 22066
Email:
[email protected]
[email protected]
We are committed to providing our customers with high-quality products and services. Thank you for your understanding and support.