SHIPPING TERMS
This shipping policy applies to smart home devices and related products sold by kelsyhomeautomation.com (hereinafter referred to as “the Company”) through the website or project contracts. This policy outlines our shipping methods, domestic and international delivery times, import/export standards, and logistics partners.
- Shipping Scope
We provide domestic shipping and international shipping services.
Domestic Shipping: Applicable to device delivery within all states of the United States.
International Shipping: Applicable to certain countries and regions; availability depends on the project.
For international orders, shipping methods and costs will be specified in the order confirmation or project contract.
- Order Processing Time
After order confirmation and payment, we typically process and arrange shipment within 2–7 business days.
Processing time may vary depending on the following factors:
Product inventory status
Equipment procurement cycle
Project equipment quantity
Holidays or peak logistics periods
For large-scale smart home projects, we will arrange unified shipment according to the project schedule.
- US Domestic Shipping Time
US domestic shipping typically takes the following times:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Actual shipping time may be affected by weather, logistics companies, or regional factors.
- International Shipping Time
International shipping time typically varies depending on the destination country:
North America: 5–10 business days
Europe: 7–14 business days
Asia and other regions: 7–15 business days
International shipping may be affected by:
Customs clearance time
Local logistics and distribution
International shipping arrangements
Holidays or policy changes - Import & Export Regulations
All international orders must comply with relevant import and export regulations and customs requirements.
Customers must comply with the import laws and regulations of their country or region.
Some countries may require additional import licenses or certifications.
Import duties, value-added tax (VAT), customs clearance fees, or other government charges are usually borne by the customer.
Our company will provide the necessary commercial invoices and shipping documents to assist with customs clearance.
Our company is not liable for delays or additional costs caused by customs policies, but will do its best to assist customers in resolving the issue.
- Logistics and Transportation Partners
To ensure efficient and safe transportation, we cooperate with several internationally renowned logistics companies, including but not limited to:
DHL, FedEx, UPS, USPS, and other professional international logistics carriers.
The specific logistics company will be arranged based on the shipping location, mode of transport, and order size. - Order Tracking
After the order is shipped, we usually provide a tracking number.
Customers can check the shipping status in real time through the logistics company’s official website.
- Receiving and Inspection
Upon receiving the product, please promptly check the packaging and equipment condition. If you find any of the following, please contact us within 48 hours:
- Severely damaged packaging
- Product damaged during transportation
- Incorrect product quantity or model
- Please provide relevant photos so that we can assist with shipping claims or replacement procedures.
- Address Information
Customers need to provide an accurate and complete shipping address in the order.
If delivery fails, is returned, or needs to be reshipped due to an incorrect address, additional costs may be incurred and will be borne by the customer.
